Refund & Returns Policy

Last Updated: 01/06/2026

Thank you for shopping with COMIFY TECHNOLOGIES PRIVATE LIMITED. We strive to provide high-quality smartphones, smartwatches, mobile accessories, and electronic products. Please read this Refund & Returns Policy carefully to understand your rights and responsibilities regarding returns, replacements, refunds, and cancellations.

1. Eligibility for Returns

We accept return requests under the following circumstances:

a. Damaged or Defective Products

You may request a return or replacement if:

The product arrives damaged, defective, or non-functional.
The issue is reported within 7 days of delivery.
Clear photos and/or an unboxing video are provided as proof.

b. Incorrect Product Delivered

If you receive an incorrect item:

Report the issue within 48 hours of delivery.
Keep the product unused and in its original packaging.
Ensure all accessories and documentation remain intact.

c. Non-Returnable Items

The following products are not eligible for return:

Products damaged due to misuse, mishandling, accidents, drops, or liquid exposure.
Products returned without original packaging, accessories, manuals, or warranty cards.
Products with missing or altered serial numbers or IMEI numbers.
Software, digital downloads, gift cards, or promotional items.
Products showing signs of use beyond normal inspection.

2. Return Conditions

To qualify for a return:

The product must be in its original condition.
Original packaging, accessories, manuals, warranty cards, and complimentary items must be included.
Product serial numbers and IMEI numbers must match our records.
The item must not be physically damaged after delivery due to customer negligence.

Returns that fail to meet these conditions may be rejected.

3. Return Process

To initiate a return:

Contact our support team through email or phone.
Provide:
- Order ID
- Product Name
- Reason for Return
- Supporting Photos or Videos
Our team will review your request within 24–48 business hours.

Upon approval:

A pickup may be arranged where service is available, or
You may be asked to ship the product to the designated return address.

After receiving and inspecting the product, we will process the refund or replacement.

4. Refund Process

Once the returned product is received and successfully verified:

Refunds will be issued to the original payment method used for the purchase.
Processing time is typically 3–7 business days, depending on your payment provider.

Shipping charges will only be refunded when:

A defective product was delivered.
An incorrect product was shipped by us.

Refunds may be delayed due to banking procedures beyond our control.

5. Replacement Policy

A replacement may be offered if:

The product is found to be defective within the eligible return period.
The requested item is available in stock.

If the same product is unavailable:

A full refund may be provided, or
An alternative product may be offered, subject to customer approval and applicable price adjustments.

6. Order Cancellation

Orders may be cancelled before dispatch from our warehouse.

Once an order has been shipped:

Cancellation requests cannot be accepted.
Customers may initiate a return after delivery if eligible under this policy.

Refunds for cancelled orders will be processed through the original payment method.

7. Warranty Claims

Many products sold by COMIFY TECHNOLOGIES PRIVATE LIMITED include manufacturer warranties.

After the return period expires:

Warranty-related issues must be handled through the manufacturer or authorized service center.
We may assist by providing warranty information and support contacts.
Repair, replacement, and service timelines are governed by the manufacturer’s warranty terms.

8. Contact Us

For return requests, refunds, replacements, or order-related assistance, please contact:

COMIFY TECHNOLOGIES PRIVATE LIMITED

Email: info@comifytechnologies.com
Phone: +91 9220914327

Address:
First Floor, A-43, Sector-2,
Noida, Gautam Buddha Nagar,
Uttar Pradesh – 201301

We are committed to resolving customer concerns promptly and ensuring a smooth shopping experience.